PublicLogic solutions are built on VAULT and ARCHIEVE logic so your town can modernize once and keep it.
We focus on how work really moves, how much your system can carry, and what the law requires. Then we build behavioral operations that protect staff time, improve compliance, and give residents a clearer view of how decisions are made.
We map how work enters your town, how it moves, how long it sits, and where it breaks. Solutions are designed against the real workflow, not against an ideal chart that no one follows in practice.
Leaders receive a shared picture of bottlenecks, handoffs, and risk points across departments before any new system is introduced.
We measure system capacity, not individual heroics. Staff load, communication paths, decision structures, and change pacing all inform which solutions you start with and how fast we move.
This keeps modernization aligned with what your people can actually carry and protects institutional knowledge instead of straining it.
Solutions are mapped to Massachusetts General Laws, state retention schedules, licensing statutes, procurement thresholds, and local policy, so staff are supported with clear, auditable workflows.
Boards, auditors, and residents can see how legal obligations are met inside the same structure that staff use every day.
Every engagement begins with a focused forty five minute discovery session that is designed to understand your operational reality, organizational capacity, and compliance landscape.
You leave discovery with a clear picture of where you are, where risk sits, and which pilot will create the most value with the least disruption.
We build on VAULT and ARCHIEVE logic, creating one shared structure across Clerk, DPW, Finance, Planning, HR, and Operations. Microsoft 365, Google Workspace, CivicPlus, and partner platforms are configured to work together instead of acting as separate systems.
New forms, automations, and records plug into the same routing and retention patterns. You are not reinventing the wheel every time you add a department.
After discovery, we recommend a pilot based on your highest value opportunity. Most municipalities start in one of three areas. Each module is configurable, grant aligned, and built to expand once staff see the impact.
Front counter operations, public records requests, licensing, packet production, official minutes, and action tracking. Everything required to run a compliant Clerk function with transparency, structure, and a clear audit trail.
Staff gain a reliable pattern for daily work. Boards gain confidence that actions are captured and followed through. Residents gain a clearer view into how decisions move from request to outcome.
Requests, work orders, MS4 stormwater tracking, wetlands, and field operations. Built to support DPW, Facilities, Conservation, and regulatory reporting without creating new silos or duplicate entry.
Field staff follow a simple pattern that works from the office or the truck. Supervisors see workload, status, and risk in one place instead of across scattered lists and email threads.
Accounts payable to warrant to treasurer with real visibility. Live style dashboards for budget and actuals, encumbrances, and variance alerts. Finance operations with leadership level clarity.
Boards and residents can see a stable picture of the financial story. Staff spend more time managing risk and less time assembling one time reports.
All modules run on VAULT routing and ARCHIEVE retention. You can begin with one area or bundle multiple departments. Every implementation follows the same sixty to ninety day timeline, with discovery, build, and stabilization clearly defined.
Everything we build belongs to your town. You own your records, your workflows, and your structure. PublicLogic and our partners provide the logic and the implementation support, not the custody.
Solutions run on platforms you already own, with clear retention rules and audit trails. Systems are bound in legacy and designed to last through turnover, budget cycles, and regulatory change.
After discovery, you receive a complete operational assessment. After implementation, your staff receive ongoing support so the system keeps working when priorities and people change.
Operational process map, system readiness report, compliance analysis, and a recommended first pilot based on your highest value opportunity.
These pieces give you a board ready narrative about where you are today and what needs to change, written in language that staff and elected officials can both understand.
On hand coaching during the first cycles. Floor walking for two complete rounds. Daily backups and seventy two hour rollback capability. Champions trained as internal experts who can support new staff and future refinements.
Staff are never left alone to figure it out. Early cycles are intentionally supported so new habits become normal practice.
A living SOP library with short videos, QR desk cards, and one page guides. Office hours twice weekly in the first ninety days, then weekly as systems stabilize. Content updates within five business days so written instructions stay aligned with real practice.
Your team receives help in the moment they need it, not months later at the next all staff training.
System configuration, data migration, and initial staff training. Champions identified and prepared. Parallel run begins so staff can see the new system while the old one is still available.
Floor walking support for the first two complete cycles. Staff adoption is tracked, and process refinements are made based on real use and on behavioral feedback rather than assumption.
Optimization based on staff input. Parallel systems retired. Full audit trail verified. Go live complete with clear ownership, documentation, and a plan for future refinement.
Weekly office hours, quarterly reviews, and content updates within five business days. The system grows with your needs and with new regulatory requirements so it remains a living framework, not a one time project.
Target outcomes include a significant reduction in processing time, strong staff adoption within the first month of go live, and clean audit cycles with documented compliance and clear ownership.
We begin every engagement with a focused forty five minute discovery session. It is practical, collaborative, and grounded in the realities of municipal work.
There is no pressure and no sales push. Only an honest look at what your town needs, what you already have, and what will actually work for your staff and your residents.