Every town runs two systems: the one written in policies and the one lived by staff every day. Real modernization requires understanding both.
PublicLogic shows you how work actually moves and whether your organization can sustain it. Once we understand your operational reality, we build systems that last through turnover, budgets, audits, and growth.
We map how work enters your town, how it moves, how long it sits, and where breakdowns occur. You receive a precise operational map that reflects the real workflow rather than the ideal one.
This gives leaders a shared picture of bottlenecks, handoffs, and risk points across departments before any new tools are introduced.
We measure the capacity of your system, not individual performance. We look at staff load, communication paths, decision structures, and change pacing.
The result is a readiness profile that shows what your organization can support today and what needs to change for new systems to succeed.
We identify where your current practices match Massachusetts General Laws (MGL) and other applicable state requirements, and where gaps create exposure.
Retention schedules, licensing statutes, procurement thresholds, and documentation responsibilities are all mapped into a clear report to strengthen audits, public records responses, and risk management.
Every engagement begins with a focused 45-minute session designed to understand your operational reality, organizational capacity, and compliance landscape. This prevents waste and ensures the system fits the environment.
We build on VAULT and ARCHIEVE logic, which creates a shared structure across Clerk, DPW, Finance, Planning, HR, and Operations. This replaces isolated tools with a unified foundation that scales.
After discovery, we recommend a pilot based on your highest value opportunity. Most municipalities start in one of these areas and expand once staff see the impact.
Front counter operations, public records requests, licensing, packet production, official minutes, and action tracking — everything required to run a compliant clerk function with full transparency and structure.
Reduce backlogs, improve response times, and give residents a clearer view into how decisions are made.
Requests, work orders, MS4 stormwater tracking, wetlands, and field operations. Built to support DPW, Facilities, Conservation, and regulatory reporting without creating new silos.
Connect field work to compliance requirements so that every completed task strengthens reporting and audit readiness.
AP to warrant to treasurer with real visibility. Live dashboards for budget and actuals, encumbrances, and variance alerts. Finance operations with leadership-level clarity.
Give boards and residents a confident, real-time view of financial health without adding new spreadsheets.
All modules run on VAULT routing and ARCHIEVE retention. You can begin with one area or bundle multiple departments. Every implementation follows the same 60 to 90 day timeline.
Everything we build belongs to your town. You own your records, your workflows, and your structure. PublicLogic and our partners provide the logic, not the custody.
Your systems run on platforms you already own, including Microsoft 365, Google Workspace, and CivicPlus. Bound in legacy. Designed to last through staff turnover, budget cycles, and audits.
After discovery, you receive a complete operational assessment. After implementation, your staff receive ongoing support so the system keeps working when priorities and people change.
Operational process map, system readiness report, compliance analysis, and a recommended first pilot based on your highest value opportunity.
These artifacts give you a clear, board-ready narrative about where you are today and what needs to change.
On-hand coaching during first cycles. Floor walking for two complete rounds. Daily backups and seventy-two hour rollback capability. Champions trained as internal experts.
Staff are never left to “figure it out.” Early cycles are intentionally supported so new habits stick.
Living SOP library with short videos, QR desk cards, and one-page guides. Office hours twice weekly in the first 90 days, then weekly. Content updates within 5 business days.
Your team gets help in the moment they need it — not months later at the next training.
System configuration, data migration, and initial staff training. Champions identified and prepared. Parallel run begins to de-risk go-live.
Floor-walking support for the first two complete cycles. Staff adoption tracking and process refinement based on real use, not assumptions.
Optimization based on staff feedback. Parallel systems retired. Full audit trail verified. Go-live complete with clear ownership and documentation.
Weekly office hours, quarterly reviews, and content updates within 5 business days. The system grows with your needs and new regulatory requirements.
Target outcomes include faster processing of permits and public records, strong staff adoption within the first month of go-live, and clean audit cycles with documented compliance.
PublicLogic is designed for towns and small cities where staff wear multiple hats, compliance requirements keep growing, and spreadsheets and email threads are carrying too much of the workload.
If you need to modernize without losing institutional knowledge — and without buying yet another system your staff will not use — we are built for you.
We begin every engagement with a practical 45-minute discovery session. It is collaborative, focused on your constraints, and grounded in the realities of municipal work.
No pressure and no sales push — just an honest look at what your town needs, what you already have, and what will actually work.
Schedule a discovery session